Wallet and transactions
Top-ups, refunds, failed transactions, and wallet balance issues.
Wallet & Payments
My wallet top-up is missing
What to do when a wallet top-up has not reflected.
Wallet & Payments
My wallet balance looks wrong
Get help with missing credits, incorrect debits, or balance concerns.
Wallet & Payments
Subscription refund policy
Marketplace and driver subscriptions are non-refundable except approved payment or system errors.
Wallet & Payments
Request a refund
When and how SHAXI reviews refund requests.