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Wallet and transactions

Top-ups, refunds, failed transactions, and wallet balance issues.

Wallet & Payments

My wallet top-up is missing

What to do when a wallet top-up has not reflected.

Wallet & Payments

My wallet balance looks wrong

Get help with missing credits, incorrect debits, or balance concerns.

Wallet & Payments

Request a refund

When and how SHAXI reviews refund requests.