Get help with missing credits, incorrect debits, or balance concerns.
Before contacting support
- Check that your SHAXI app is updated.
- Collect screenshots, receipt numbers, trip numbers, or listing details when available.
- Use the contact support button below if this issue needs a support agent.
What happens next
When you contact SHAXI Support about My wallet balance looks wrong, we will attach the right service category so the operations team can review it faster.