SHAXI Help Center
How can we help?
Search support articles or choose the part of SHAXI you need help with. If an article does not solve it, we will guide you into the right support ticket.
Browse by topic
Choose the SHAXI area that matches your issue.
Rider Help
Help with trips, fares, payments, cancellations, and safety.
Driver Help
Support for onboarding, going online, ride disputes, documents, and earnings.
Buy & Sell Help
Help for buyers using the SHAXI marketplace.
Seller Help
Support for sellers, stores, listings, boosts, and subscriptions.
Wallet & Payments
Help with top-ups, refunds, failed transactions, and wallet balance issues.
Account & Security
Login, OTP, account recovery, privacy, and profile help.
Safety
Urgent safety guidance for rides, marketplace interactions, and account concerns.
Jobs Help
Help for job seekers and employers using Shaxi Jobs.
Real Estate Help
Help for renters, buyers, owners, and agents using Shaxi Properties.
Popular help articles
Driver Help
Why am I still waiting for approval?
How SHAXI reviews driver accounts and what may block readiness.
Safety
Emergency help
What to do first if there is immediate danger.
Driver Help
I cannot go online
Common reasons drivers cannot go live, including location, documents, and subscription minutes.
Rider Help
I have a fare issue
Use this when a completed trip charge looks wrong or unclear.
Buy & Sell Help
How do I contact a seller?
Learn how buyer contact works on marketplace listings.
Seller Help
Boosts and featured ads
How promoted marketplace placements work.
Account & Security
I cannot receive my OTP
Troubleshoot OTP and phone verification problems.
Seller Help
How seller verification works
What SHAXI checks before approving seller accounts.