SHAXI Help Center
How can we help?
Browse by topic
Rider Help
Help with trips, fares, payments, cancellations, and safety.
5 articles
Driver Help
Support for onboarding, going online, ride disputes, documents, and earnings.
5 articles
Buy & Sell Help
Help for buyers using the SHAXI marketplace.
3 articles
Seller Help
Support for sellers, stores, listings, boosts, and subscriptions.
4 articles
Wallet & Payments
Help with top-ups, refunds, failed transactions, and wallet balance issues.
4 articles
Account & Security
Login, OTP, account recovery, privacy, and profile help.
3 articles
Safety
Urgent safety guidance for rides, marketplace interactions, and account concerns.
3 articles
Jobs Help
Help for job seekers and employers using Shaxi Jobs.
12 articles
Real Estate Help
Help for renters, buyers, owners, and agents using Shaxi Properties.
4 articles
Most read
Why am I still waiting for approval? Emergency help I cannot go online I have a fare issue How do I contact a seller? Subscription refund policySomething about a specific trip or order?
Start from the item itself so the details are attached: fare disputes from the trip receipt, ticket problems from the order, ad issues from the ad.
Still stuck?
Talk to Shaxi support
Open a ticket and track every reply from your Shaxi account. Safety reports are prioritised.