Before you start
- The person you send it to needs a Shaxi account. Ask them to sign up first with the phone number or email you’ll enter.
- The ticket must be paid, valid and not yet scanned, and the event must not have started.
- Tickets bought as a guest can’t be transferred, and they don’t move into My Tickets if you create an account later. Website orders from before 22 Oct 2026 may also have been saved as guest orders, even if you were signed in.
- Online (Zoom) tickets can’t be transferred yet. Contact support if someone else needs to attend.
Send your ticket in the app
- Open the Shaxi app and go to My Tickets.
- Open the ticket you want to send and tap Transfer this ticket.
- Enter the phone number or email of their Shaxi account, then tap Find recipient.
- Check the name and the masked phone and email are the right person.
- Tap Confirm transfer. The ticket leaves your account straight away.
Tip: On a computer? Sign in at shaxigh.com/events/my-tickets and select Open ticket. Under Transfer ticket, enter their phone or email, select Find recipient, then Confirm transfer.
What happens next
- The ticket moves to their account in My Tickets, under their name, with a new QR code.
- They get an in-app notice and a push, plus an email if their account has one. Your copy disappears and its old code no longer opens the gate.
- Changed your mind? They can send it back to you the same way, before the event starts.
Warning: Only transfer to people you know. Never pay or accept money for a ticket outside Shaxi: Shaxi can’t protect that money, a screenshot of a QR code can be fake, and a transferred ticket can’t be pulled back.
Common questions
Can I get a refund instead?
No. Tickets can’t be refunded if you can’t go, miss the event or change your mind — transferring is the way to pass it on. If Shaxi cancels the event, orders placed while signed in are refunded to your Shaxi wallet; for guest orders, contact support.
My friend doesn’t have Shaxi. What now?
They need to create a free Shaxi account with their phone number or email first. Then enter that same number or email when you transfer.
I bought as a guest. Can I transfer?
Not yet. Guest tickets can’t be transferred, and they don’t move into My Tickets if you create an account later. Use Find my tickets to open them.
Can I transfer an online (Zoom) ticket?
Not for Zoom events yet. Contact support if someone else needs to attend.