The safe way to buy and sell
- Never pay before you see the item, and don’t prepay to reserve, deliver or release it.
- Meet in a busy public place, and check the item properly before paying.
- Never share your MoMo PIN or any code sent to your phone.
- Watch for fake payment messages: check your real MoMo balance, not an SMS someone forwards.
- Keep the chat on Shaxi, so there’s a record if something goes wrong.
What the marks mean
- TOP · Ad and URGENT mean the seller paid for placement or a badge. They don’t mean the seller is trusted.
- Member, Pro seller and Business ✓ mean the seller pays for a Shaxi plan.
- ✓ Verified means the seller passed Shaxi’s Ghana Card check and has an active Business plan.
- These marks show on the website now; an app update adds them in the Shaxi app.
Report a problem
- Sign in, then on the ad select Report this ad on the website and choose a reason, such as Scam or fraud. In the app, choose the closest reason, or Something else.
- A listing that several buyers report as a scam can be hidden until Shaxi’s team checks it.
- Buying an event ticket from someone? Accept a transfer only from someone you know: Shaxi can’t protect money paid outside Shaxi, and a screenshot of a ticket can be fake.