Report route, pickup, or destination problems connected to a trip.
Before contacting support
- Check that your SHAXI app is updated.
- Collect screenshots, receipt numbers, trip numbers, or listing details when available.
- Use the contact support button below if this issue needs a support agent.
What happens next
When you contact SHAXI Support about My route or destination was wrong, we will attach the right service category so the operations team can review it faster.