Support · Contact
Back online Mon–Sat 8am–6pmHow can we help?
Pick a topic below, send us a message, or call us directly. Whichever's quickest for you.
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Fill in the form and we'll reply by email. For urgent issues, please call.
FAQs
Quick answers
The fastest way to resolve common issues. Still stuck? Use the form above or open a support ticket.
We reply to every contact form submission within 24 hours, Monday to Saturday. WhatsApp messages are typically answered in under 30 minutes during office hours (8am–6pm GMT). Phone calls go straight through.
Subscription purchases are non-refundable except approved payment or Shaxi system errors. Approved subscription refunds are credited to your Shaxi wallet. For wallet top-up or ride payment issues, message support with your transaction ID so we can review it.
Upload your licence (front and back), profile photo, insurance and roadworthy certificate. Vehicle registration is optional. You’re notified when approved. Updates come by push, in-app notice and email. If you need help, email driver@shaxigh.com with your application reference.
Report the ad in Shaxi and keep the chat on Shaxi. For suspected fraud, email info@shaxigh.com with the ad reference, screenshots and a short description. Keep evidence of what was agreed and any payment.
Yes. Call +233 (0) 597 101 644 (Support) immediately with your ride ID. We'll contact the driver. Most lost items are recovered within 24 hours when reported quickly. There is no fee, but you'll need to arrange pickup or return delivery.
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